Exterior Door Limited Liability

All Square One Building Products doors are manufactured to meet or exceed industry standards. Each door is warranted to be of sound material and workmanship and to be free of defects which would cause the door to be unfit for the ordinary recommended use for a period of 5 years from the date of manufacture.

This warranty applies to exterior doors properly sealed, finished, and hung in a location protected from exposure to direct sun or rain under normal conditions.

Any doors used in an exterior application must be at least 1 3/4” thick and must be installed under an adequate overhang. This means an overhang of 50% of the height of the doorway is required in Northern or Eastern exposures. For doors painted or stained dark colors and/or Southern, Southwestern and Western exposures the overhang must equal the height of the doorway.

It is understood that many warrantable circumstances do not develop and fully become apparent until well after the product is installed, but some defects or flaws may be detected as soon as the door or sidelite is unpackaged. Since many minor flaws can be repaired or corrected, all items should be inspected thoroughly for such defects upon receipt and before machining.

Please be aware that the machining of a door or sidelite constitutes acceptance of the product as it was received. Any minor flaws or defects that may exist at the time of machining will not be considered as defective product or claimable once additional labor has begun. Inspect all items thoroughly before the machining process takes place.

Normal characteristics of kiln-dried wood include, but are not limited to, minor swelling and shrinking of wood, and minor pitch pockets. Natural expansion and contraction of wood occurs with variations in climatic and atmospheric conditions, such as humidity and temperature and are not considered defects.

Warranty is granted for seal failure on insulated glass units (moisture between glass) for a period of five (5) years from the date of manufacture, against permanent failure of the hermetic seal, directly attributed to defective manufacturing. At seller’s sole discretion, the replacement door or glass will be shipped FOB from the Square One Building Products factory. This warranty does not apply if the failure of the seal is caused by an Act of God, (tornado, hurricane, flood, earthquake, or any other natural disaster outside of human control), exposure to corrosive fumes or condensates, damage resulting from excessive stress from movement of the structure, glass distortion or breakage, mishandling or improper installation or by any other cause not within our exclusive control.

Cracked, scratched or broken glass is not covered by this warranty. The glass warranty will be void if the product is not properly installed according to seller’s installation instruction; or is used in or around swimming pools or sources of chlorine, saunas, sprinkler systems or greenhouse enclosures; or if installed over 5,000 ft. above sea level.

Square One Building Products does not warrant the amount or percentage of argon or other inert gas present in insulating glass at any time after manufacture. Inert gas dissipates over time and may be ineffective in products manufactured with capillary tubes. Thermal efficiencies vary with the application of the product. Square One Building Products does not warrant a specific level of thermal efficiency will be maintained by inert gas, low emissivity coatings, or other product features.

This limited warranty represents the total liability of Square One Building Products Inc. No warranty is expressed or implied as to the door’s merchantability or fitness for a particular purpose. SQUARE ONE BUILDING PRODUCTS’ LIABILITY IS EXPRESSLY LIMITED TO REPLACING OR REPAIRING ANY DOOR DEEMED DEFECTIVE OR, AT ITS OPTION, REFUNDING THE PURCHASE PRICE PAID TO SQUARE ONE FOR SAID DOOR. IN NO EVENT WILL SQUARE ONE BE LIABLE FOR ANY EXPENSE, INJURY, LOSS OR DAMAGE, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL, ARISING FROM THE SALE, USE OR INABILITY TO USE ANY SQUARE ONE DOOR OR FROM THE BREACH OF THIS OR ANY OTHER WARRANTY WHETHER EXPRESSED, IMPLIED OR STATUTORY.

The following are not defects in workmanship or material and are not covered by these written warranties:

1. Failure to properly seal the door. All edges must be sealed within 72 hours after fitting and hanging with the integrity of the finish maintained.

2. Natural variations in the color or texture of the door.

3. Doors or door components that are not finished and hung in accordance with the finishing instructions; and doors/components that are exposed to direct sun or rain under normal conditions.

4. Warp for any 36” wide by 8’ high by 1 3/4” or smaller door, which does not exceed one-fourth inch in the plane of the door itself. Doors wider and/or higher are not warranted against warp.

5. Defects caused by (1) warp or bow of the frame or jamb in which the door is hung or (2) improper installation such that the door does not swing freely.

6. Damage caused by improper handling or on-site storage. Storage damage includes moisture in doors due to humidity.

7. Warping, paint destruction, or jamb rot caused by inadequate overhang.

8. Panel misalignment or shrinkage is not considered a defect.

9. Damage such as warping, cracking, and discoloration due to excessive heat build-up, any exterior door used with an unvented glass storm door will not be warranted.

10. Gloss level, texture, or other appearance variations as a result of field application of paint or any other finishing material.

11. Damage caused by extreme weather events, extreme or unusual atmospheric or environmental conditions; prolonged snow buildup; elevated temperature due to storm door use.

12. Damage caused by shifting or settling of the structure in which the product is installed.

13. Glass imperfections consistent with ASTM or other industry standards which do not affect structural integrity.

14. Installation in structures that do not allow for proper moisture management, e.g., exterior insulation and finish systems (EIFS) or “synthetic stucco” is not covered by the Limited Warranty.

Should Square One deem a door to be defective and thereby not in compliance with this limited warranty, Square One will, at its option: (a.) Repair the door, or (b.) Supply a replacement door in the same fit and finish in which the original door was supplied, or (c.) refund the purchase price paid to Square One for the door. If it is Square One’s choice to replace a defective door and the door has been discontinued or otherwise not available. Square One reserves the right to replace the defective doors with a door of similar style and value. THE COST OF LABOR AND MATERIAL FOR FINISHING AND INSTALLING THE REPLACEMENT OR ORIGINAL DOOR AND ANY OTHER COST ASSOCIATED WITH THE REPLACEMENT DOOR WILL BE THE SOLE RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM AND UNDER NO CIRCUMSTANCES WILL SQUARE ONE PAY THOSE COSTS.

To obtain warranty service for your door, prior to beginning any repair work and within five years from the date of purchase, written notification must be sent to – Square One Building Products, Attention WARRANTY CLAIMS, PO Box 4153 Alpharetta, GA 30023. Your notification must include proof of your purchase date, purchase location, the reason for which the claim is being made and your name, address and telephone number. As doors can temporarily warp as they adjust to local temperatures and humidity Square One may defer action on a claim for which warp is the claimed nonconformity for a period of up to (12) twelve months. Warp of less than 1/4” as measured across the plane of the door as a deviation from a straight edge is not a defect in material or workmanship.

Some states do not allow the exclusion or limitation of incidental or consequential damages or of implied warranties so the above exclusions and limitations may or may not apply to you. In such case, the implied warranty shall be the same duration as that of our expressed warranty. This warranty gives you specific legal rights and you may or may also have other rights which vary from state to state.

Square One Building Products, P.O. Box 4153, Alpharetta, GA 30023. Tel (770) 329-2582.